TERMS AND CONDITIONS
THESE TERMS OF LIMOUSINE AND CAR SERVICE (“Service Terms”) ARE A LEGAL AND BINDING AGREEMENT BETWEEN YOU AND FL VAN & LIMO SERVICE INC governing your use of the services (“Services”) offered by FL Van & Limo Service Inc.
Please review these Service Terms fully before you use the Services. By using the Services, you agree to be bound by these Service Terms. These additional terms include (without limitation) the Terms of Use and the Privacy Policy. If you do not agree to these Service Terms, you are directed to discontinue using the Services. FL Van & Limo Service reserves the right to change or supplement these Service Terms at any time without prior notice. Your continued access or use of the Service Terms after such changes or supplements indicates your acceptance of the Terms as changed or supplemented. It is your responsibility to review these Service Terms regularly. These Service Terms were last updated on April 18, 2024.
- PRICING POLICY
All advertised fares are subject to change without notice and may be higher during holidays or special events.
- RATE ESTIMATE
The rate quoted, prior to your trip, is an estimate based on the information you provided at the time of the reservation. Fees for tolls, gratuity, waiting time and additional stops are included in the estimate and will not increase your rate unless the price was given incorrectly or information was change by the customer.
- ADDITIONAL CHARGES
Any changes made to your trip after pick-up may result in additional charges. Be sure to get an updated price from the driver or the office 888-988-0699 before proceeding on your way
- TOLLS
Based on traffic, weather and road conditions of the day, your driver will make a determination of the safest and fastest route to your destination. He may occasionally opt to take a toll route over a free route based on his knowledge and experience.
- GRATUITIES – YOUR CHOICE
Please note that we work on an all-inclusive pricing model. No extra charges will be added without your permission. Gratuities or tips for our dedicated drivers are optional and voluntary and leaving it entirely up to you, the passenger, to decide whether to offer gratuity or tips. Our partner drivers are not permitted to request additional gratuities or tips from passengers.You can provide tips via various methods, including cash, Cash App, Venmo, Zelle, and more.
- WAITING TIME
Waiting time is based on the hourly rate for a particular vehicle and is charged at 15 minute increments. Waiting time charges may be incurred if a passenger arrives late to a pick-up. Time spent waiting at additional stops will also be charged as waiting time. Waiting time charges may apply after the complimentary waiting time expires on a round-trip. We do not charge waiting time attributed to delayed flights.
- ADDITIONAL STOPS
The fare quoted online does not include any additional stops made during your trip. Unless specifically discussed, when booking a reservation by phone, the fare quoted by an operator does not include additional stops. Additional stops are calculated by the distance deviated from the route between the original pick-up and destination. You may obtain an exact quote for additional stops, in advance, by speaking with a phone reservationist at 888-988-0699.
- AIRPORT PARKING FEES
When booking a reservation from the airport parking fees will be added to the fare. The airport parking fee is based upon the parking rate of the Port Authority.
- CANCELATIONS AND NO-SHOW POLICY CANCELATION POLICY
A fee may be charged to your credit card for any trip not cancelled within the allotted time. In order to avoid cancelation fees, customers must notify a customer service representative of a cancelation at least 24 hours in advance Cancellations are accepted by email info@florida-limousine.com and by phone at 888-988-0699.
- NO SHOWS
If FL Van & Limo Service is unable to contact the passenger or related contact person after 30 minutes of the scheduled pick-up time, by means of the information provided on the reservation, then the ride will be considered a no-show and will be abandoned. Not being at your pick-up location without notifying FL Van & Limo Service may result in a no-show charge.
- CHANGE POLICY
FL Van & Limo Service requires that all changes be received by phone, email or through our website at least 3 hours prior to pick-up. If a change made less than 3 hours prior to pick-up and due to booking for that day and cannot be accommodated, the resulting cancellation may cause a full or partial charge to the customer.
- CREDIT CARD
FL Van & Limo Service accepts all of the following cards for payment:
- American Express®
- VISA®
- MasterCard®
- Discover®
- CREDIT CARD PROCESSING
Credit cards are processed on the day off the trip. The charges will appear on your statement as the date of processing. All transactions are handled in a safe, encrypted format by a secure server to ensure FL Van & Limo Service and our customers’ maximum security, and the assurance that your information stays confidential, private, and safe. We pledge to continually adopt new security technology as it becomes available. If you have any questions about your privacy or the security of our website, please contact us. Please read our Privacy Policy for more information about our collection and use of your credit card and other personally identifiable information.
- VIRTUAL CREDIT CARDS
FL Van & Limo Service does not accept online-only, virtual credit cards or any other type of “single-use” card number security product or one-time use credit card number that may be provided by credit card companies for online use. FL Van & Limo Service shall not assume responsibility or liability in connection with the use of on-line only, virtual credit cards or any other type of “single-use” card number security product or one-time use credit card number that may be provided by credit card companies for online transactions. FL Van & Limo Service shall have no obligation to honor transactions made with such cards.
- RATES AND BILLING
All rates are subject to audit after order completion. Occasionally changes must be made to correct mathematical errors or to reflect the actual tolls, parking fees, additional stops and waiting time.
- AFFILIATE SERVICE POLICY
FL Van & LImo Service utilizes, at its discretion, affiliates to provide Limousine and Ground Transportation services as requested by our clients.
- LOST OR DAMAGED ITEMS
FL Van & Limo Service and its Affiliates are not responsible for lost or damaged items left in the vehicles. We make every effort to locate property that has been left in one of our vehicles. We retain found items for 30 days. If you have left a personal item in one of our vehicles and wish to retrieve it, you can report our office 888-988-0699 for our customer service department. FL Van & LImo Service reserves the right to charge a delivery fee for returning found items. These fees are based on the full travel rates.